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Pool Rules & Policies

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butterflyBubbles to Butterfly Pool Rules

* Bring your own towels. If you forget your towel, please see an Instructor as we have extra towels for you.

* State Code does not allow the use of diapers in the pool. Children that are not potty-trained need to wear a swim diaper (which are available for purchase at the pool). Disposable or washable swim diapers are acceptable.

* Please braid or tie back long hair or wear a bathing cap. This keeps hair out of the swimmers face as well as keeps the pool(s) clean.

* While on State Campground property, the speed limit is 10 mph!  


Cancellation  Policies

Customer Cancellation: There is a $20 class cancellation fee.  If cancellation is made prior to 5 days of start of class, a full credit will be put on your Swim School Account. 

Swim School Cancellation: If for any reason Swim School cancels class, your Swim School account will be credited for that class.

Mid-Swimester Cancellations: Must be done through the Swim School office. Credits for future classes in session will be given to your Swim School account minus a $20 processing fee.

Inclement Weather: In the event of bad weather call Swim School! 860-822-6879.  Please do not call the hotel or campground, as we do not have use of their phones – call Swim School only! Updates will be posted on the answering machine, this Website & our Facebook Page. If classes are cancelled a credit will be issued to your Swim School account.

 


Refund Policy

Refund Policy:  $10 processing fee, if customer requests refund to be put back onto a credit/debit card that has already been processed.  

 


Change Policy

Change Policy: We understand that schedules can sometimes change, and conflicts do arise, but if you need to change your swim day or time – please notify us so that we can find a more appropriate class or time for you.

 


Programs Policies

Program Fee: An annual family fee of $10.

Missed Classes: There will be NO make-ups for missed classes. If more than 2 classes are missed due to illness or emergency, contact Swim School management.


 

 
bubbles to butterfly 2008 K3 Management Solutions